Piedmont Virtual Solutions, LLC
Call Center Placement Agency - Work From Home with PVS
Piedmont Virtual Solutions, LLC is 100% Responsible, 100% Legit and 100% Awesome. We help place people in a virtual work force for some of the largest fortune 500 companies in the US and the world. Work from home! Save gas, time, money, and enjoy more freedom to do the things you enjoy most!
Hello, and Welcome! My name is Lisa. I am the creator and founder of Piedmont Virtual Solutions, LLC. PVS was created with people like you in mind. As a stay at home wife and mother for over 30 years I have seen first hand the importance of being available for your family and especially for your children. After much research I believe we have found a solution that would allow many others to work from home and have more family time.
With PVS you have the opportunity to work from home in your pajamas, or not, and experience the freedoms of making your own work schedule.
This is the perfect opportunity for for MOMS and DADS, SINGLES, STUDENTS, GRANDPARENTS, RETIREES, and MILITARY
(Retired, Active, and Dependents)
We are a family friendly company and we support our Military. As the wife of a retired Marine we understand the importance of flexibility and having a job that moves with you as a military spouse.
Piedmont Virtual Solutions prioritizes the needs of each agent. We strive to help you find just the right client/company to service. Our business works closely with each agent in order to create solid communication strategies that will produce measurable results. Come join our team of professionals, who are passionate in making their life better by working from their own home! We are looking for highly Dependable, Self-Motivated, Hard Working male and female customer service representatives that are serious about providing services from their home office by answering inbound calls, chats, and emails. If you feel this career choice is for you and are passionate about having more time for what's important, please contact us today!
At this time we are NOT accepting applications from the following states: CA, CT, MA, MD, NY, WI, and OR.
What We Are Looking For
Piedmont Virtual Solutions provides contracting work you can do at home!
We are hiring Independent Contractors to take inbound customer service and/or sales calls remotely. As an Independent Contractor you are responsible for any cost associated with certification and any equipment needed to service. All expenses are tax deductible.
Please be sure to review our FB Business page as it has all the information regarding equipment that is needed and certification information. (Check under "NOTES")
Inbound Call Center Job Description:
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, and problems and provide information.
Main Job Tasks and Responsibilities
* answer calls and respond to emails
* answer customer inquiries both telephonically and by email
* research required information using available resources
* manage and resolve customer complaints
* provide customers with product and service information
* enter new customer information into system
* update existing customer information
* process orders, forms, and applications
* identify and escalate priority issues
* route call to appropriate resource
* follow up customer call when necessary
* document all call information according to standard operating procedures (when necessary)
Education and Experience
* high school diploma or equivalent
* proficient in relevant computer application
* required language proficiency
* knowledge of customer service principles and practices
* some experience in a call center or customer service environment is helpful
* good data entry and typing skills
* verbal and written communication skills (speak clearly)
* listening skills
* problem analysis and problem solving
* able to work with little to no supervision
* able to work a minimum of 15 hours per week (some weekend and holiday hours may be required)
* must be able to maintain good Commitment Adherence (attendance) above 90%
* customer service orientation
* organizational skills
* attention to detail
* good judgment
* stress tolerance
We will review your application and contact you within 3-5 business days via email or phone. If you are selected, you will be provided with the steps to get registered with our company and invited to our 30 minute CSP (Customer Support Professional) Orientation.
We have several contracts to provide remote opportunities to our Customer Service Professionals.
At this time we are not accepting applications from the following states: CA, WI, OR, MD, MA, NY, and CT.
By joining our company, Piedmont Virtual Solutions, you avoid the time and money of incorporating at the state level and the responsibilities that come with being an owner of a corporation or LLC. This allows you to jump right in and generate revenue pretty quick.
As an independent contractor with PVS you have the flexibility to work around your life.You will be able to set your own schedule, time off, and vacations. Visit our Facebook page frequently to find out what opportunities are being offered. Piedmont Virtual Solutions (PVS) is currently accepting independent contractors. Join our team today and start experiencing the freedoms that so many only dream about!
What We Do
Inspire and Engage
We offer a wide range of fortune 500 companies to choose from at any given time. We’ll work together with you to help you choose the best client. We’ll help you to get to where you want to be, and push you to soar even further than you ever imagined was possible.
What Are You Waiting For?
Make the choice to work from home!
Servicing Clients for Fortune 500 Companies
How to Get Started
Fill out the Job Application. Someone will review it and contact you if you are a good fit for our company.
If chosen for the job you will need to take an assessment. AFTER passing an assessment that validates you the agent understands the call types, performance metrics, client systems, and more, then you are ready to get started?